Politique de Confidentialité

1. Introduction

CoaChess Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, our web app at app.coachess.net and our Android app (CoaChess on Google Play), together "our services".

2. Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information
• Account credentials
• Payment information
• Chess training data and progress
• Communication preferences

We also automatically collect certain information about your device and usage patterns, including IP address, browser type, and interaction data.

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns
• Detect and prevent fraud or abuse

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With your consent
• To comply with legal obligations
• To protect our rights and safety
• With service providers who assist in our operations
• In connection with a business transfer

5. Third-Party Services

We use the following third parties. They receive only the data needed for the purpose given, in our website, our web app and our Android app alike:

• Meta Pixel (Meta Platforms Ireland Ltd.), to measure and improve our advertising on Facebook and Instagram. It receives the pages you visit and events such as signing up, together with a cookie identifier, your IP address and browser information. Meta may use this data under its own Privacy Policy. You can control ads based on this activity in your Meta ad preferences, or by blocking cookies in your browser.
• PostHog, for product analytics: which features are used and where people get stuck. It receives app interactions linked to your account ID, never the content of your games or messages.
• Firebase Cloud Messaging (Google), to deliver push notifications you have allowed. It receives a device token.
• Stripe, to process payments made on our website. We never see or store your full card number. No payment is made in the Android app.

We do not sell your personal information, and we do not use the Android advertising ID.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data, in the app or as described on our account deletion page
• Object to processing of your data
• Data portability
• Withdraw consent where applicable

8. Cookies

We use cookies and similar tracking technologies to track activity on our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: privacy@coachess.net